{
  "server_time": "2026-09-08 23:54:59 UTC",
  "service": "WhatsApp SIP Gateway",
  "domain": "sip.pwcnews.com",
  "sip_tls_listening": true,
  "asterisk_service": "active",
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  "auto_answer_hold": true,
  "ai_agent": false,
  "line_busy": {
    "busy": false,
    "source": "live"
  },
  "agents": [
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    {
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    {
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    {
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    {
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    {
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    },
    {
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    {
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      "id": "BB62",
      "name": "Botanika Agent BB62",
      "extension": "72",
      "status": "offline",
      "channels": 0,
      "contact": null,
      "rtt_ms": null,
      "endpoint_state": "Unavailable",
      "ring_inbound": 0,
      "ring_all": 0
    },
    {
      "id": "BB63",
      "name": "Botanika Agent BB63",
      "extension": "73",
      "status": "offline",
      "channels": 0,
      "contact": null,
      "rtt_ms": null,
      "endpoint_state": "Unavailable",
      "ring_inbound": 0,
      "ring_all": 0
    },
    {
      "id": "BB64",
      "name": "Botanika Agent BB64",
      "extension": "74",
      "status": "offline",
      "channels": 0,
      "contact": null,
      "rtt_ms": null,
      "endpoint_state": "Unavailable",
      "ring_inbound": 0,
      "ring_all": 0
    },
    {
      "id": "BB65",
      "name": "Botanika Agent BB65",
      "extension": "75",
      "status": "offline",
      "channels": 0,
      "contact": null,
      "rtt_ms": null,
      "endpoint_state": "Unavailable",
      "ring_inbound": 0,
      "ring_all": 0
    },
    {
      "id": "BB66",
      "name": "Botanika Agent BB66",
      "extension": "76",
      "status": "offline",
      "channels": 0,
      "contact": null,
      "rtt_ms": null,
      "endpoint_state": "Unavailable",
      "ring_inbound": 0,
      "ring_all": 0
    },
    {
      "id": "BB67",
      "name": "Botanika Agent BB67",
      "extension": "77",
      "status": "offline",
      "channels": 0,
      "contact": null,
      "rtt_ms": null,
      "endpoint_state": "Unavailable",
      "ring_inbound": 0,
      "ring_all": 0
    },
    {
      "id": "BB68",
      "name": "Botanika Agent BB68",
      "extension": "78",
      "status": "offline",
      "channels": 0,
      "contact": null,
      "rtt_ms": null,
      "endpoint_state": "Unavailable",
      "ring_inbound": 0,
      "ring_all": 0
    },
    {
      "id": "BB69",
      "name": "Botanika Agent BB69",
      "extension": "79",
      "status": "offline",
      "channels": 0,
      "contact": null,
      "rtt_ms": null,
      "endpoint_state": "Unavailable",
      "ring_inbound": 0,
      "ring_all": 0
    },
    {
      "id": "BB70",
      "name": "Botanika Agent BB70",
      "extension": "80",
      "status": "offline",
      "channels": 0,
      "contact": null,
      "rtt_ms": null,
      "endpoint_state": "Unavailable",
      "ring_inbound": 0,
      "ring_all": 0
    },
    {
      "id": "BB71",
      "name": "Botanika Agent BB71",
      "extension": "81",
      "status": "offline",
      "channels": 0,
      "contact": null,
      "rtt_ms": null,
      "endpoint_state": "Unavailable",
      "ring_inbound": 0,
      "ring_all": 0
    },
    {
      "id": "BB72",
      "name": "Botanika Agent BB72",
      "extension": "82",
      "status": "offline",
      "channels": 0,
      "contact": null,
      "rtt_ms": null,
      "endpoint_state": "Unavailable",
      "ring_inbound": 0,
      "ring_all": 0
    },
    {
      "id": "BB73",
      "name": "Botanika Agent BB73",
      "extension": "83",
      "status": "offline",
      "channels": 0,
      "contact": null,
      "rtt_ms": null,
      "endpoint_state": "Unavailable",
      "ring_inbound": 0,
      "ring_all": 0
    },
    {
      "id": "BB74",
      "name": "Botanika Agent BB74",
      "extension": "84",
      "status": "offline",
      "channels": 0,
      "contact": null,
      "rtt_ms": null,
      "endpoint_state": "Unavailable",
      "ring_inbound": 0,
      "ring_all": 0
    },
    {
      "id": "BB75",
      "name": "Botanika Agent BB75",
      "extension": "85",
      "status": "offline",
      "channels": 0,
      "contact": null,
      "rtt_ms": null,
      "endpoint_state": "Unavailable",
      "ring_inbound": 0,
      "ring_all": 0
    },
    {
      "id": "BB76",
      "name": "Botanika Agent BB76",
      "extension": "86",
      "status": "offline",
      "channels": 0,
      "contact": null,
      "rtt_ms": null,
      "endpoint_state": "Unavailable",
      "ring_inbound": 0,
      "ring_all": 0
    },
    {
      "id": "BB77",
      "name": "Botanika Agent BB77",
      "extension": "87",
      "status": "offline",
      "channels": 0,
      "contact": null,
      "rtt_ms": null,
      "endpoint_state": "Unavailable",
      "ring_inbound": 0,
      "ring_all": 0
    },
    {
      "id": "BB78",
      "name": "Botanika Agent BB78",
      "extension": "88",
      "status": "offline",
      "channels": 0,
      "contact": null,
      "rtt_ms": null,
      "endpoint_state": "Unavailable",
      "ring_inbound": 0,
      "ring_all": 0
    },
    {
      "id": "BB79",
      "name": "Botanika Agent BB79",
      "extension": "89",
      "status": "offline",
      "channels": 0,
      "contact": null,
      "rtt_ms": null,
      "endpoint_state": "Unavailable",
      "ring_inbound": 0,
      "ring_all": 0
    },
    {
      "id": "BB80",
      "name": "Botanika Agent BB80",
      "extension": "90",
      "status": "offline",
      "channels": 0,
      "contact": null,
      "rtt_ms": null,
      "endpoint_state": "Unavailable",
      "ring_inbound": 0,
      "ring_all": 0
    },
    {
      "id": "BB81",
      "name": "Botanika Agent BB81",
      "extension": "91",
      "status": "offline",
      "channels": 0,
      "contact": null,
      "rtt_ms": null,
      "endpoint_state": "Unavailable",
      "ring_inbound": 0,
      "ring_all": 0
    },
    {
      "id": "BB82",
      "name": "Botanika Agent BB82",
      "extension": "92",
      "status": "offline",
      "channels": 0,
      "contact": null,
      "rtt_ms": null,
      "endpoint_state": "Unavailable",
      "ring_inbound": 0,
      "ring_all": 0
    },
    {
      "id": "BB83",
      "name": "Botanika Agent BB83",
      "extension": "93",
      "status": "offline",
      "channels": 0,
      "contact": null,
      "rtt_ms": null,
      "endpoint_state": "Unavailable",
      "ring_inbound": 0,
      "ring_all": 0
    },
    {
      "id": "BB84",
      "name": "Botanika Agent BB84",
      "extension": "94",
      "status": "offline",
      "channels": 0,
      "contact": null,
      "rtt_ms": null,
      "endpoint_state": "Unavailable",
      "ring_inbound": 0,
      "ring_all": 0
    },
    {
      "id": "BB85",
      "name": "Botanika Agent BB85",
      "extension": "95",
      "status": "offline",
      "channels": 0,
      "contact": null,
      "rtt_ms": null,
      "endpoint_state": "Unavailable",
      "ring_inbound": 0,
      "ring_all": 0
    },
    {
      "id": "BB86",
      "name": "Botanika Agent BB86",
      "extension": "96",
      "status": "offline",
      "channels": 0,
      "contact": null,
      "rtt_ms": null,
      "endpoint_state": "Unavailable",
      "ring_inbound": 0,
      "ring_all": 0
    },
    {
      "id": "BB87",
      "name": "Botanika Agent BB87",
      "extension": "97",
      "status": "offline",
      "channels": 0,
      "contact": null,
      "rtt_ms": null,
      "endpoint_state": "Unavailable",
      "ring_inbound": 0,
      "ring_all": 0
    },
    {
      "id": "BB88",
      "name": "Botanika Agent BB88",
      "extension": "98",
      "status": "offline",
      "channels": 0,
      "contact": null,
      "rtt_ms": null,
      "endpoint_state": "Unavailable",
      "ring_inbound": 0,
      "ring_all": 0
    },
    {
      "id": "BB89",
      "name": "Botanika Agent BB89",
      "extension": "99",
      "status": "offline",
      "channels": 0,
      "contact": null,
      "rtt_ms": null,
      "endpoint_state": "Unavailable",
      "ring_inbound": 0,
      "ring_all": 0
    },
    {
      "id": "BB90",
      "name": "Botanika Agent BB90",
      "extension": "100",
      "status": "offline",
      "channels": 0,
      "contact": null,
      "rtt_ms": null,
      "endpoint_state": "Unavailable",
      "ring_inbound": 0,
      "ring_all": 0
    },
    {
      "id": "BB91",
      "name": "Botanika Agent BB91",
      "extension": "101",
      "status": "offline",
      "channels": 0,
      "contact": null,
      "rtt_ms": null,
      "endpoint_state": "Unavailable",
      "ring_inbound": 0,
      "ring_all": 0
    },
    {
      "id": "BB92",
      "name": "Botanika Agent BB92",
      "extension": "102",
      "status": "offline",
      "channels": 0,
      "contact": null,
      "rtt_ms": null,
      "endpoint_state": "Unavailable",
      "ring_inbound": 0,
      "ring_all": 0
    },
    {
      "id": "BB93",
      "name": "Botanika Agent BB93",
      "extension": "103",
      "status": "offline",
      "channels": 0,
      "contact": null,
      "rtt_ms": null,
      "endpoint_state": "Unavailable",
      "ring_inbound": 0,
      "ring_all": 0
    },
    {
      "id": "BB94",
      "name": "Botanika Agent BB94",
      "extension": "104",
      "status": "offline",
      "channels": 0,
      "contact": null,
      "rtt_ms": null,
      "endpoint_state": "Unavailable",
      "ring_inbound": 0,
      "ring_all": 0
    },
    {
      "id": "BB95",
      "name": "Botanika Agent BB95",
      "extension": "105",
      "status": "offline",
      "channels": 0,
      "contact": null,
      "rtt_ms": null,
      "endpoint_state": "Unavailable",
      "ring_inbound": 0,
      "ring_all": 0
    },
    {
      "id": "BB96",
      "name": "Botanika Agent BB96",
      "extension": "106",
      "status": "offline",
      "channels": 0,
      "contact": null,
      "rtt_ms": null,
      "endpoint_state": "Unavailable",
      "ring_inbound": 0,
      "ring_all": 0
    },
    {
      "id": "BB97",
      "name": "Botanika Agent BB97",
      "extension": "107",
      "status": "offline",
      "channels": 0,
      "contact": null,
      "rtt_ms": null,
      "endpoint_state": "Unavailable",
      "ring_inbound": 0,
      "ring_all": 0
    },
    {
      "id": "BB98",
      "name": "Botanika Agent BB98",
      "extension": "108",
      "status": "offline",
      "channels": 0,
      "contact": null,
      "rtt_ms": null,
      "endpoint_state": "Unavailable",
      "ring_inbound": 0,
      "ring_all": 0
    },
    {
      "id": "BB99",
      "name": "Botanika Agent BB99",
      "extension": "109",
      "status": "offline",
      "channels": 0,
      "contact": null,
      "rtt_ms": null,
      "endpoint_state": "Unavailable",
      "ring_inbound": 0,
      "ring_all": 0
    },
    {
      "id": "BB100",
      "name": "Botanika Agent BB100",
      "extension": "110",
      "status": "offline",
      "channels": 0,
      "contact": null,
      "rtt_ms": null,
      "endpoint_state": "Unavailable",
      "ring_inbound": 0,
      "ring_all": 0
    }
  ],
  "agent_counts": {
    "online": 5,
    "in_use": 0,
    "offline": 107,
    "unknown": 0
  },
  "agent_counts_all": {
    "online": 5,
    "in_use": 0,
    "offline": 107
  },
  "agents_stale": false,
  "agents_age_sec": 0.8,
  "agents_source": "live",
  "sip_numbers": {
    "total": 150,
    "sip_ok": 146,
    "failed_or_skipped": 4
  },
  "dial_help": {
    "offline": "Target not registered \u2192 privacy-unavail (not busy)",
    "in_use": "Target on a call, or stuck channel (orphan killer clears)",
    "self": "Dialing yourself \u2192 busy (Hangup 17)",
    "meta_permission": "Outbound WhatsApp blocked \u2192 Meta call permission missing or limit. Check AstDB wa_call/perm/<agent>/last or /var/log/asterisk/wa_perm.log",
    "perm_check": "/var/lib/asterisk/scripts/wa_call_permission.py check +E164",
    "status_page": "https://sip.pwcnews.com/",
    "force_free": "/var/lib/asterisk/scripts/wa_force_free_agent.sh <agent_id>"
  }
}